Terms of Service

These Terms of Service (“Terms”) govern your use of the 815 Digital Services website and any engagement you enter into with 815 Digital Services (“we,” “us,” “our”) for Website Services, Business Systems, Automation Solutions, or digital consulting (each, a “Service”). By submitting a form, purchasing a Service, or otherwise engaging with us, you agree to these Terms. If you do not agree, please do not use the site or purchase our Services.

Questions about these Terms can be sent to hello@815digitalservices.com.

We design, configure, and deliver:

• Business Systems — Business Essentials, Business Professional, and Business Elite. Each package includes the modules described on its product page and an optional monthly care plan.
• Automation Solutions — targeted “Digital Employees” such as the 24/7 Auto Responder, Calendar Command Center, Reputation Loop, and Data Bridge.
• Website Services — Website Refresh, New Business Website, and Connected Website engagements, as described on the Website Services page.
• Consulting — the complimentary consultation and Systems Review, and paid strategy work by mutual agreement.

The exact scope of your engagement is defined by the product page you purchased from, your onboarding responses, and any written statement of work or clarifying emails exchanged with us. Where those sources differ, the most recent written confirmation controls.

To deliver on time and on quality, we rely on your cooperation. You agree to:

• Provide accurate, complete answers during onboarding (through the AI Launch Assistant or by email).
• Supply required content, brand assets, and access to third-party accounts we need to configure your system or website.
• Respond to information requests, review checkpoints, and approval requests within a reasonable timeframe.
• Keep credentials, API keys, and other sensitive materials you share with us confidential; provide them only through the secure channels we specify.
• Comply with the terms of any third-party tools we integrate on your behalf (for example, Google, Meta, QuickBooks, Stripe).

Delays caused by outstanding materials, missing approvals, or inaccessible third-party accounts will extend delivery timelines by an equivalent amount.

Prices are listed in U.S. dollars and are charged through Stripe at checkout. Business Systems are billed as a one-time setup fee plus an optional recurring monthly care plan; Automation Solutions and Website Services are billed as described on their respective product pages. Recurring charges continue until you cancel in accordance with our Refund & Cancellation Policy.

Payment is required before we begin build work. Failed or reversed charges may result in paused delivery, suspended services, or termination of the engagement. Amounts payable to us are net of any card processing fees; you remain responsible for taxes imposed on the transaction where applicable.

The primary channel for project communication is email at hello@815digitalservices.com. Consultations are conducted by video call scheduled through the link we provide. We do not offer 24/7 phone or chat support. During active engagements we typically respond to email during regular U.S. business hours; we’ll flag longer windows in advance when we can.

Estimated delivery windows for each Business System, Automation Solution, and Website Service are shown on the relevant product page and in the onboarding materials. Timelines start once we have received your completed onboarding responses and the information, content, and access items we’ve requested. Delivery is considered complete when the system, automation, or website has been configured, tested, and made available to you for review, or, where applicable, launched.

We include a reasonable number of revisions within each Service so we can iterate on your feedback and get the result right. Substantive changes to the agreed scope — new modules, new pages, additional automations, or work outside the original engagement — are handled as a change request and may adjust price and timeline. We’ll always confirm any additional cost in writing before starting the added work.

Upon full payment for the Service:

• Your content — text, images, brand assets, and business data you supply — remains yours. You grant us the license needed to use it to deliver and support your engagement.
• Custom deliverables built specifically for you (your website content, your configured workflows, your AI prompts, your integrations) are licensed to you for use in your business.
• Underlying frameworks, templates, tooling, code, and know-how that we develop, refine, or reuse across clients remain our property. Nothing in these Terms grants you a right to resell, sublicense, or rebrand our underlying framework as your own.
• Third-party services integrated into your solution remain governed by the terms of their respective providers.

With your written permission, we may reference the engagement in our portfolio and marketing (for example, a case study or testimonial). You can decline this at any time.

We treat non-public business information you share with us as confidential and use it only to deliver and support your engagement. You agree to treat the non-public methods, documentation, and tooling we share with you the same way. Confidentiality obligations survive termination of the engagement.

Our Services often integrate with third-party platforms (for example, Google Workspace, QuickBooks, Stripe, calendar and CRM tools). Those platforms are operated by their respective providers and are subject to their own terms, pricing, uptime, and privacy practices. We are not responsible for outages, policy changes, or fees imposed by third-party providers, though we’ll work with you on reasonable adjustments if a provider materially changes.

Refund eligibility and cancellation windows are described in our Refund & Cancellation Policy, which is incorporated into these Terms by reference.

Our Services are provided on an “as is” and “as available” basis. While we bring care and experience to every engagement, we do not warrant that the Services will generate any specific business outcome, revenue increase, ranking, or lead volume. We disclaim, to the fullest extent permitted by law, all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, 815 Digital Services will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption arising out of or related to your use of the Services — even if we’ve been advised of the possibility. Our aggregate liability for any claim arising out of or related to the Services will not exceed the amount you paid us for the specific Service that gave rise to the claim during the twelve (12) months preceding the event. Some jurisdictions do not allow these limitations; in those places, our liability is limited to the smallest extent permitted by law.

You agree to defend and hold us harmless from claims arising out of content, data, or materials you supply to us, your use of the delivered Services in violation of applicable law, or your breach of these Terms.

Either party may terminate an active engagement in writing if the other materially breaches these Terms and does not cure the breach within a reasonable period after written notice. Upon termination, you remain responsible for amounts owed for work completed through the termination date, and each party’s confidentiality and intellectual property obligations survive.

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws principles. The exclusive venue for any dispute that cannot be resolved informally is the state or federal courts serving Winnebago County, Illinois, and each party consents to that jurisdiction. Nothing in this section limits consumer-protection rights that cannot be waived under applicable law.

We may update these Terms as our Services evolve. The “Last updated” date reflects the current version. Continued use of the site or Services after an update constitutes acceptance of the revised Terms.

Questions about these Terms can be sent to hello@815digitalservices.com.