Refund & Cancellation Policy

Everything we deliver — Business Systems, Automation Solutions, Websites, and consulting — is custom digital work built specifically for your business. Once we begin configuration, discovery, and design, we are investing time and skilled labor that cannot be resold to another client. This policy explains, honestly and up front, when a refund or cancellation is possible and how we handle work already completed.

If something isn’t working the way you expected, please email hello@815digitalservices.com before requesting a refund. In many cases we can fix, adjust, or re-scope faster than a refund cycle would resolve.

Applies to Website Refresh, New Business Website, and Connected Website engagements.

• Before onboarding begins. If you have not submitted any onboarding responses and we have not started discovery work, you may cancel within 5 calendar days of purchase for a full refund of the amount charged, minus any non-refundable Stripe processing fees.
• After discovery and design begin. Once you have submitted onboarding answers or we have started research, wireframes, copy, or design work, the amount paid is treated as a deposit that covers time and labor already invested and is non-refundable. You are still entitled to receive the work in progress at the point of cancellation.
• After launch. Completed and delivered websites are non-refundable.
• Client-requested changes. Reasonable revisions within the agreed scope are included. New features, additional pages, or work outside the original scope are handled as a change request with an added fee, agreed in writing before we start.

Applies to Business Essentials, Business Professional, and Business Elite, which include a one-time build fee and an optional recurring monthly care plan.

• Build fee — before onboarding. If you have not submitted onboarding responses and we have not begun configuration, you may cancel within 5 calendar days of purchase for a refund of the build fee, minus any non-refundable Stripe processing fees.
• Build fee — after configuration begins. Once we have started configuring your system, importing data, wiring integrations, or preparing training materials, the build fee is non-refundable. It compensates the hours and expertise already committed to your project. You will still receive the configured system as it stands at cancellation.
• Build fee — after delivery. A delivered Business System is non-refundable.
• Monthly care plan. Care plans renew monthly. You can cancel a care plan at any time by emailing hello@815digitalservices.com. Cancellation stops future charges; already-billed months are non-refundable because the corresponding support window, hosting, and monitoring have been provided. If you cancel mid-cycle, service continues through the end of the paid period.

Applies to targeted automations such as the 24/7 Auto Responder, Calendar Command Center, Reputation Loop, and Data Bridge.

• Before onboarding. If you have not submitted onboarding responses and we have not started configuration, you may cancel within 5 calendar days of purchase for a full refund, minus Stripe processing fees.
• After configuration begins. Once we have begun building the workflows, connecting the accounts, drafting the automated messaging, or testing the automation, the amount paid is non-refundable. You will receive the automation in the state it exists at cancellation.
• Third-party costs. If your automation depends on paid third-party services (SMS, phone number provisioning, API usage), any charges those providers have already billed are not refundable by us.

The complimentary consultation is free of charge; no refund applies. If you need to cancel or reschedule, please use the link in your booking confirmation or email hello@815digitalservices.com as soon as possible. Repeated no-shows may limit our ability to offer future complimentary sessions.

Paid strategy sessions or advisory calls, if any, are refundable up to 24 hours before the scheduled start time. Within 24 hours of the start time, or after the session has begun, they are non-refundable.

If you have a concern about a charge, please contact us first at hello@815digitalservices.com. In most cases we can resolve billing questions quickly. Filing a chargeback without first giving us the opportunity to review the situation is likely to result in disputed documentation, suspended services, and delays for both of us.

Send an email to hello@815digitalservices.com from the address you used at purchase. Include the product or engagement name, the date of purchase, and a brief description of the reason. We will confirm receipt within a reasonable timeframe, verify eligibility under this policy, and process any approved refund back to the original payment method through Stripe. Refund processing times depend on Stripe and your bank.

We may update this policy from time to time. The “Last updated” date reflects the current version. The version in effect at the time of your purchase applies to that specific engagement.

Questions about refunds or cancellations can be sent to hello@815digitalservices.com. See also our Terms of Service and Privacy Policy.